Most of the time it’s the remote, not the motor. Try these steps first:

  1. Replace the batteries
  2. If you suspect someone has changed your pin code, re-code the remote to the motor (steps on our FAQ page)
  3. Test the motor using the manual open, stop, and close buttons on the unit itself

If the motor responds to the manual buttons but not the remote, it’s a remote issue. If neither works, the motor likely needs a service — give us a call on 1300 MY DOOR.